Privacy Policy

1. Introduction

Shastha Lift Carrier Private Limited we, operates the website shasthaliftcarrierprivatelimited.com and provides forklift repair, solid tyre pressing, rental, annual maintenance, and spare parts services across South India. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage our services.

By using our website or contacting us through any channel, you agree to the terms of this Privacy Policy.

2. Information We Collect

Information You Provide Directly

• Full name and designation
• Company name and address
• Phone number and email address
• Forklift model, serial number, and service requirements
• Messages submitted via contact forms or WhatsApp

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on the website
• Referring URL and device information
• Cookie data (see Section 6)

Information from Third Parties

• Google Search Console and Google Analytics usage data
• WhatsApp Business communication records

3. How We Use Your Information

We use the information collected to:

• Respond to service inquiries for forklift repair, tyre pressing, rental, AMC, and spare parts
• Process service bookings and rental agreements
• Dispatch technicians for breakdown and on-site repair requests
• Send spare parts availability updates, order confirmations, and delivery status
• Send service reminders for AMC clients
• Improve our website content and user experience
• Comply with applicable laws and regulations

We do not use your information for automated decision-making or profiling.

4. How We Share Your Information

Shastha Lift Carrier does not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

• Service Delivery — with our field technicians and logistics partners solely for fulfilling your service or parts order
• Legal Compliance — when required by Indian law, court order, or government authority
• Business Transfer — in the event of a merger, acquisition, or sale of business assets, with appropriate confidentiality protections

All third parties engaged by Shastha are bound by confidentiality obligations.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfil the service or transaction for which it was collected
• Maintain AMC and rental contract records as required
• Comply with applicable Indian tax and business laws (typically 7 years)

You may request deletion of your data at any time by contacting us (see Section 9).

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies — required for the website to function correctly
• Analytics Cookies — Google Analytics, to understand how visitors use our site
• Marketing Cookies — if applicable, to measure the effectiveness of our content

You can disable cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website is secured with SSL encryption. Access to customer data is restricted to authorised personnel only.

No method of transmission over the internet is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security.

8. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request erasure of your personal data, subject to legal retention requirements
• Withdrawal of Consent — withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at the details in Section 9.

9. Contact Us

For any privacy-related queries, requests, or complaints:

Shastha Lift Carrier Private Limited

Email: 

Phone:

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.