Terms and Conditions

1. Acceptance of Terms

By accessing our website, requesting a quote, placing a spare parts order, or engaging any service from Shastha Lift Carrier Private Limited, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services or website.

2. Services Covered

These Terms apply to all services offered by Shastha Lift Carrier Private Limited, including:

• Forklift Repair & Breakdown Service
• Solid Tyre Pressing Service (120-Ton Hydraulic Press)
• Forklift Rental & Hire
• Annual Maintenance Contract (AMC)
• Forklift Spare Parts Supply

3. Service Bookings & Quotes

• All service quotes are valid for 7 days from the date of issue unless stated otherwise
• Quotes are based on information provided by the client; additional charges may apply if the actual scope of work differs from the initial assessment
• Shastha reserves the right to decline a service request at its discretion
• Emergency breakdown service is subject to technician availability and geographic coverage

4. Forklift Repair & Breakdown Service

• On-site repair is subject to safe and accessible working conditions at the client’s facility
• Shastha Lift Carrier is not liable for pre-existing damage to equipment identified during service
• Repair warranties apply only to work performed by Shastha technicians using parts supplied by Shastha
• Clients must ensure the forklift is safely isolated and accessible before technician arrival
• Travel charges may apply for sites beyond standard service zone coverage

5. Solid Tyre Pressing Service

• All tyres submitted for pressing must be compatible with the submitted rims; Shastha will verify compatibility before pressing
• Shastha Lift Carrier is not liable for damage to rims that are worn, corroded, or out-of-specification prior to service
• Tyre pressing is performed at our Manali facility; clients are responsible for transport of tyres and rims to and from our workshop unless otherwise agreed
• Same-day turnaround is subject to workload and advance scheduling; Shastha will confirm turnaround at time of booking
• Pressed tyres must be collected within 7 days of completion; storage beyond this period may attract charges

6. Forklift Rental & Hire

• Rental agreements are governed by a separate Rental Agreement document signed at the time of hire
• The client is responsible for safe operation of the rented forklift by trained and licensed operators
• Any damage to the rented unit beyond normal wear and tear will be charged to the client
• Rental units must not be used for applications exceeding their rated capacity
• Shastha reserves the right to repossess rental equipment if the client breaches any term of the rental agreement
• Rental rates are as agreed at time of booking; rates are subject to change for new bookings

7. Annual Maintenance Contract (AMC)

• AMC plans are governed by a separate AMC Agreement signed between Shastha and the client
• Scheduled visits are subject to reasonable access to equipment at the client’s facility
• AMC coverage does not include damage caused by operator misuse, accidents, or modifications made by third parties
• Shastha is not liable for equipment failure between scheduled visits if the client has not reported warning signs or fault codes
• AMC agreements are non-transferable without prior written consent from Shastha

8. Spare Parts Supply

• All spare parts are sold as genuine or OEM-compatible and described accurately to the best of our knowledge
• Parts identification based on client-provided model or serial numbers is the client’s responsibility to verify before fitment
• Returns are accepted within 7 days for unused, undamaged parts in original packaging with proof of purchase
• Electrical components, once fitted, are non-returnable
• Shastha is not liable for consequential damage arising from incorrect part fitment by the client or a third party

9. Payment Terms

• Payment is due as specified in the invoice or service agreement
• Shastha Lift Carrier accepts bank transfer, UPI, and cash payments
• Outstanding invoices beyond 30 days may attract late payment charges
• Spare parts orders above a specified value may require advance payment before dispatch
• Shastha reserves the right to withhold delivery of parts or services until payment is received

10. Limitation of Liability

Shastha Lift Carrier’s liability for any claim arising from our services is limited to the value of the service or parts supplied in the relevant transaction. We are not liable for:

• Loss of production, revenue, or profit arising from equipment downtime
• Indirect or consequential losses of any nature
• Damage caused by operator misuse or failure to follow recommended maintenance schedules

11. Intellectual Property

All content on shasthaliftcarrierprivatelimited.com — including text, images, service descriptions, and branding — is the intellectual property of Shastha Lift Carrier Private Limited. Reproduction or commercial use without prior written permission is prohibited.

12. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.

13. Changes to These Terms

Shastha Lift Carrier reserves the right to update these Terms and Conditions at any time. The revised version will be posted on this page with an updated effective date. Continued use of our services after any update constitutes acceptance of the revised terms.